At Neiman Marcus, we sincerely hope you’re happy with each and every purchase. If not, we’d love to make things right by accepting a return for eligible items.

You may return your order within 30 days ，The refund amount is 100% of the price of the goods.

The packing and return shipping costs to our warehouse are the responsibility of the customer, and we recommend that all return shipments be insured. All returns must be in new condition and the original packaging. All returns require pre-authorization. To request a pre-authorized return, please contact us using the contact information below, see below for return exceptions.

Email:[email protected]

WhatsApp : (+44)7455368774

Shipping Timeliness Issues:

• 1. Orders will be processed and shipped within 72 hours after the order is placed.

• 2. The estimated delivery time is 7-10 days after shipment.

Return and Exchange Policy:

• Returns and exchanges are allowed within 7 days of receipt if none of the following conditions are met:

• 1. The wristband and chain packaging film is not removed.

• 2. The product shape is not damaged.

• 3. The product condition does not affect secondary sales.

Attention Below:

Please check thoroughly before removing the packaging film!! Once the packaging film is removed, regardless of whether it is a quality issue, the product can only be repaired and will not be returned or exchanged!!!